Terms of Service

Accounts are for licensed agents affiliated with Homes of Idaho. New accounts must be approved by an administrator before a truck can be reserved. Accounts are personal — do not share your sign-in details. Homes of Idaho may suspend, restrict or remove truck privileges from any account at any time.

Trucks are offered as a complimentary courtesy to Homes of Idaho clients and are subject to availability. Reserving a truck does not guarantee it if the vehicle becomes unsafe, unavailable or is taken out of service. We may reschedule, reassign or cancel a reservation when necessary.

Trucks are for the client move associated with the reservation. They may not be used for commercial hauling, sublet, or lent to anyone who has not been listed and approved for that reservation.

Before keys are released, every reservation must have:

• A clear photo of the driver’s valid, unexpired driver’s licence.
• A clear photo of current personal automobile insurance for the driver.
• The moving truck agreement, signed electronically by the driver.

The pickup walkthrough and lockbox access code are only available once all three are complete. Submitting false, altered or expired documents is grounds for immediate loss of truck privileges.

At pickup and again at return, the agent must complete the in-app walkthrough: live photos of the odometer, fuel gauge, clean cargo area and any damage, plus the mileage and fuel reading. Photos must be taken at the vehicle in real time; saved or library images are not accepted.

Trucks must be returned on time, swept clean, with the fuel level they were picked up at, and with the keys returned to the lockbox. Damage must be reported immediately in the app.

Lockbox codes are issued for a specific truck and reservation, active from shortly before your pickup until a few hours after your scheduled return. Codes are confidential and must not be shared with anyone other than the approved driver.

When you register you authorize Homes of Idaho to bill applicable charges to the payment method on file. Charges may include, without limitation, fuel replacement, cleaning, late return, towing or recovery, traffic and parking citations, and repair of damage occurring during your reservation.

All charges are reviewed by an administrator and itemized in the app. To have a different card charged, contact frontdesk@homesofidaho.com.

Our trucks carry vehicle tracking devices that record location, speed, fuel level, engine health and impact events. By reserving a truck you acknowledge this monitoring. Taking a truck outside the approved service area or operating it unsafely may end the reservation and result in loss of privileges.

The driver assumes the risks of operating the vehicle and is responsible for loss or damage occurring during the reservation, as set out in the signed release of liability, indemnification and parking waiver. Homes of Idaho is not responsible for personal property, delays, or losses arising from use of a truck, to the fullest extent permitted by Idaho law.

Do not attempt to access records that are not yours, interfere with the service, upload harmful files, or misuse client information obtained through the app. Access may be revoked without notice for misuse.

We may update these terms or the program at any time; the date at the top shows the latest revision. Continued use means you accept the current version. We may suspend or close any account at our discretion, and you may request closure of your own.

These terms are governed by the laws of the State of Idaho.

Questions about these terms can be sent to frontdesk@homesofidaho.com or 208 442 1528.