Support
Need help with HI MOVE? Our front desk is happy to help.
Common questions
How do I get an account?
HI MOVE is for approved Homes of Idaho agents. Ask the front desk for an invite, then upload your driver's license, insurance and signed agreement. An admin approves your account.
How do I book a truck?
Open Book, choose your pickup and return times, pick an available truck, and confirm. You'll see it under Reservations.
When do I get the lockbox code?
Once your client's license, insurance and agreement are on file, start the pickup walkthrough at the truck. The code appears at the first step.
Can I extend my reservation?
Yes. Request an extension from the reservation. An admin approves or denies it, and you'll get a new code if it's approved.
How do I delete my account?
In the app, go to Account and tap Delete account, or email the front desk and we'll remove it for you.
See also our Privacy Policy and Terms of Service.